Root Cause Analysis (RCA)
Course Information
Course: RCA
Course Location and Dates
Course Description
This course provides a step by step methodology to identify both the underlying root causes and the steps necessary to ensure appropriate and adequate preventive actions are taken to prevent recurrence.
How You Will Benefit
- Ensures time is not wasted by team members chasing falsely identified issues and not addressing the true root cause(s).
- Minimizes the response time and failure chargeback costs associated with customer reported incidents.
- Provides verified and validated confirmation that concerns have been fully addressed and that appropriate actions have been taken to prevent the issue and other potential similar issues from ever occurring again.
Course Content
- Learn the methodologies employed to ignite your company team into accurately understanding the problem, provide fast responsive interim corrective actions, reinforce customer confidence, ensure the real issues are being addressed and that cost effective permanent actions have been validated and implemented to ensure prevention of this and/or other similar concerns in the future.
- The methodologies taught in this course are applicable to any organization experiencing either internal and or external customer related concerns.
- Case studies will be used during the course to provide practical application experience related to the methodologies being taught.
Course Length
2 days training or 3 days with workshop
